Group Coaching for employees

2 months to learn how to manage even the strangest clients!

ALONE WE CAN DO SO LITTLE… TOGETHER SO MUCH!

Coaching on a group level is clearly more effective than on an individual level because:

Most issues that require coaching are observed in relationships between individuals and groups.
Even one person who has been coached can help his team to develop.
With team coaching, specific positions and specific problems are clarified regardless of the activity of the company.
Through role-play and other tools the person learns how to communicate properly with customers.
With team coaching, brainstorming can be achieved and lead to finding solutions even to difficult problems.
One employee can provide solution to another employee’s problem who did not actually know he or she was facing.

Employees in customer service roles need to be skilled in communication, able to work in complex situations and find solutions that satisfy customers, the company and themselves.

So if you’re a person who works in:

Bank, catering, super market, medical care, private companies, etc

Then group coaching is for you and with Panagiota’s help you will get where you want to be. Because the best way to predict the future is to create it !

Upon comletition of the program you will observe:

Improved communication with customers.
Improved teamwork.
Reduced conflicts in your working environment.
Increase sense of self-awareness.
Improved listening to customer requirements .
Creative solutions to problems because team coaching brings together people from different backgrounds and experiences, who can offer different perspectives and approaches to solving these problems.
Empathy with the client: you will be able to put yourself in the client’s shoes, understand and recognize their feelings.
Ability to set clear boundaries with ‘bad’ customers.
Happy customers.
And most importantly mental health!

Clarification:

Each group will consist of 5-6 people.
The 1st face to face group will start in Ptolemaida, on 14th of June.
If you are interested from different cities please contact us on +302463029695 or on the email: contact@successissimple.gr
The following special price is valid for the 1st group.

Duration:
8 weeks – 12.5 hours

Method:
Coaching

Cost:
400€

I WANT TO START THE PROGRAMME AND CLAIM THE SPECIAL OFFER OF 400€ → 320€

PROGRAMME:

1st MEETING:

(2 hours)

Difficult or unreasonable customers

Some customers may be demanding or asking for unreasonable things, or even unaware of exactly what they want, making it difficult for employees to meet their needs or solve their problems. This can lead to stress and frustration for employees. In this session you will learn how to manage these awkward situations.

2nd MEETING:

(1,5 hours)

Aggresive or inappropriate behaviour

With an angry customer who is impatient or rude, it’s difficult for the employee to remain calm and professional with such bad behavior. You will be able to deal with these kinds of behaviour.

3rd MEETING:

(1,5 hours)

Handling complaints

Employees are often the first to face customers who have complaints. This is quite difficult as they need to be able to listen to the customer’s concerns, understand teir situation and find a solution that satisfies both the customer and the company. After this meeting, it will be easier for you to find solutions to such difficult issues.

4th MEETING:

(1,5 hours)

Feedback.

This meeting is particularly important as it will assess the performance and actions taken

5th MEETING:

(1,5 hours)

Conflict management

In many cases, confrontations or arguments with customers arise. You will be able to handle these situations with descretion and diplomacy, while maintaining a professional attitude.

6th MEETING:

(1,5 hours)

Manage expectations

Customers may have unrealistic expectations of what a company can do for them. You will be able to manage these expectations effectively by setting realistic goals, communicating clearly about what can and what cannot be done.

7th MEETING:

(1,5 hours)

Language barriers

Employees may face language barriers when dealing with non-native speakers or customers from different cultural backgrounds. This can lead to misunderstandings and communication problems so you ‘ll be able to deal with those that arise with patience.

8th MEETING:

(1,5 hours)

Final feedback

Final assessment of the returns and what has been done. You will set new goals and be able to achieve them much more easily.

I WANT TO START THE PROGRAMME AND CLAIM THE SPECIAL OFFER OF 400€ → 320€

‘You get the best effort from others not by lighting a fire beneath them, but by building a fire within.

Upon completion of the program the above certificate of attendance is given