We are called upon to negotiate any number of issues with those around us on a daily basis. From the simplest things, such as faster service from a courier company, to closing a new partnership agreement for our company with a major client. The position from which we negotiate in each case and the approach through which we seek to achieve the desired result determine the outcome of every negotiation. Through this programme, you will gain a better understanding of the best outcome for you and determine how and when you can achieve it.